Terms and conditions, privacy policy

Terms and conditions

The owner of the online store TAMMEJUURE.EE (hereinafter referred to as the online store) is Tammejuure Talu (VAT: EE100698749, registry code 10304149), located at Suure-Lähtru village, Martna parish, Läänemaa, 90632.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated next to the products.  All prices displayed in the Online Store are given in euros and include VAT. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer. The contract enters into force when the amount payable is transferred to the bank account of the online store. Orders can be paid for securely by using links to Estonian banks. Payments are made outside of the E-store environment, in the safe payment environment of the service provider Maksekeskus AS.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification. Shipment Goods are shipped to the following countries:  Estonia. The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method. All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. The right of withdrawal does not apply if the purchaser is a legal person. To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods. To return the goods, you must submit a declaration of withdrawal to the e-mail address within 14 days of receiving the goods. The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost. The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery. It is the online store´s responsibility to prove otherwise. The purchaser has the right to turn to the online store within 14 days of the occurrence of a defect by e-mailing tammejuure@tammejuure.ee or calling +372 53056682. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will replace the defective goods. If the goods cannot be replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods. The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail. The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to tammejuure@tammejuure.ee or submitted by calling +372 53056682. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.

Privacy policy

Tammejuure.ee has assumed the obligation to protect its customers’ and users’ privacy. For that purspose we have compiled the present Privacy Policy principles regarding collection, use, publication, transmission, and storage of customer data. Our Internet-based activities are in accordance with the laws of the Republic of Estonia and the relevant legislative acts of the European Union, as well as all the best practices. Please take a few minutes and familiarize yourself with our Privacy Policy.

Personal data collection and use

Personal data is the data Tammejuure.ee collects for the purpose of identifying and communicating with the customer.

Personal data collection may occur with the client’s consent in the following ways:

  • By providing the contact information (including your name, address, phone number, email address, preferred method of communication) on our website or elsewhere (for instance, in Tammejuure.ee store);
  • By using cookies or information specified in the user’s account when using the web page;
  • When making a purchase in the online store (personal data necessary to fulfill the order may include name, address, zip code, phone number and other data. In some cases the online store can offer to voluntarily provide additional personal data and personal information);

Other data collection

We also collect data that is not linked to a particular person (the data on users’ age, sex , location and preferred language setting). In addition, we may collect information about the customers’ activities on our website. The data is collected and used to communicate the useful information to the customers, as well as to obtain information about the popularity of products , services and website sections. Such aggregated data is used with no reference to a particular person.

Using the collected personal data

By using the collected personal data we can inform our clients about Tammejuure.ee upcoming events, campaigns and products announcements. Those customers who do not wish to receive our newsletter, may unsubscribe from the mailing list at any time. Collected personal information is also used to deliver goods and to fulfill obligations towards customers.

In order to better serve its customers, Tammejuure.ee may disclose user information to the third parties providing services to Tammejuure.ee and bound by a confidentiality agreement. Such third parties are, for instance, our business partners, whose responsibilities include delivery of the products purchased in the online store, or providing the hire-purchase services.

Changing the personal information

Clients can view, edit and add their personal information under “My Tammejuure.ee” section.

Should you wish to change the e-mail address used for logging in to the site, please let us know, since the clients can not change the e-mail address by themselves.

Personal data security

Tammejuure.ee uses all sorts of precautionary measures (including administrative, technical and physical) to protect the customers’ personal data. Only the authorized personnel has access to data processing and editing.

Security

All the personal data posted while shopping in Tammejuure.ee online store are considered confidential information.
Personal data and bank transaction security is guaranteed by protected data transmission channel.

Privacy Policy terms and changes

We reserve the right to make changes to the terms of Privacy Policy, if necessary. We assume that customers have familiarized themselves with the Privacy Policy and agreed to its terms before using our web site.

Feel free to contact us via e-mail tammejuure@tammejuure.ee regarding all issues related to privacy policy or data processing.

Privacy policy last updated 24.05.2018